Free shipping with all purchase of $100 and over in Canada !

FAQ

Q?

WHAT WARRANTY DO I HAVE ?

A

L’Aventurine products are guaranteed for 6 months after the date of purchases (proof of purchase required) against all manufacturing defects.  Of course normal  wear is not covered by the guarantee.

For more information, please refer to our “Return and exchange Policy section”.

Q?

HOW MAY I ORDER ?

A

By internet:

Start by adding your chosen items in your shopping cart, then click on the icon “View cart” to verify your choices !

From this moment, you can, cancel some items (by clicking on the red X, on the left side of the article) or continue shopping by returning to the WOMEN or MEN section.

Once your order is completed, just click on “Proceed to check out” and fill up the “Billing details”.

Then click on “Proceed to Paypal” and you will receive an email with a detail invoice !  Please, keep this invoice !

If you don't have a Paypal account, you may pay with your Visa or MasterCard.

You may also pay with a “L’Aventurine Gift card ” bought on line!

 

By phone:

Call us  1-450-679-6387 or toll free number:  1-888-679-6387 and our sales representative will be happy to assist you during the office hours.

By fax:   1-450-928-1029

By emailinfo@laventurine.ca

Q?

IS IT POSSIBLE TO SEND MY ORDER TO ANOTHER PERSON ?

A

Sure, we will do it with pleasure.  Just click on “Ship to a different address”, after you have completed the billing details, fill up the new shipping address.

Q?

HOW DO I PAY MY ORDER ?

A

We do accept payment by Visa and MasterCard or Paypal

You may also pay with a “L’Aventurine Gift card ” bought on line!

Q?

DELIVERY TIME ?

A

When using Canada Post regular service:  from the order date, with tracking number, the expected delivery time will be  of 5 business days if the delivery is done in the province of Quebec, and up to 10 days in the other provinces of Canada.

The delivery time, could be different when using priority shipping . (CANADA POST, DHL, FEDEX, UPS)

You need more information?   Please contact us.

Phone :  1-450-679-6387

Toll-free number:  1-888-679-6387

Email:  info@laventurine.ca

Q?

MY ORDER HAVE BEEN SHIPPED ?

A

When your parcel is shipped, a tracking number will be emailed to you as well as a link to the Canada Post Website.  Having your tracking number in hand, just click on the link and get access to your delivery date.

https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e2s1

 

 

Q?

HOW MAY I CONTACT YOU ?

A

Our office is open Monday to Friday from 8h30 AM till 4h30 PM (Eastern time)

Call us at:   1-450-679-6387  or a our toll-free number:  1-888-679-6387.  Our customer service representative will be happy to answer any questions you have !

You may also send us an email at:  info@laventurine.ca, and we will answer as soon as possible.